CargoAi, a pioneer and long-standing leader in AI for airfreight, today announced the CargoCoPilot Agent — Unified AI for Air Cargo, a conversational AI that works across WhatsApp, email, airline websites, and their own CargoMART platform to streamline everyday workflows for airlines, GSAs, and freight forwarders. The Agent handles common customer requests end-to-end — from AWB-based tracking and rate & capacity search to automated booking and instant answers — cutting manual back-and-forth and speeding up responses industry-wide.
The CargoCoPilot Agent is the next evolution of CargoAi’s AI portfolio, building on years of investment and proven products such as the CargoCoPilot AI Outlook Plugin, CargoCoPilot via API, and AI-Powered Rates inside CargoMART. This launch represents a step-change in capability: a single, secure AI interface that understands any language and meets customers wherever they work, highlighted a release.