Online consumers have experienced the hassles with traditional returns – they either need to search for a printer to print the label, or use pre-printed merchant provided labels and returns form from the original shipment to manually mark items they are returning. Now, DHL Express’ Label-Free Service eliminates all of that with a digitally optimised process, providing ultimate convenience for its customers while saving the environment. A QR code is sent, and customers can simply show it at a QR code enabled DHL ServicePoint for package drop-off or to a DHL courier for pickup.
The service is currently live in over 50 countries across Europe, Asia Pacific, the Americas, Sub Saharan Africa, Middle East and North Africa. Key significant markets already live include Germany, France, Italy, Mexico, Hong Kong, Indonesia, South Korea, Malaysia, Thailand, Taiwan, China, UAE, Bahrain, Saudi Arabia, Kuwait, Qatar, Denmark, Norway, Turkey, and many more, said a release.