Lufthansa Cargo has introduced a new proactive customer notification feature that provides near real-time updates whenever changes occur to the transport plan, both before and after goods acceptance. Customers receive timely and clear email notifications detailing updated booking information, routing changes and specific reasons for the replanning, for example in case of a flight cancellation. This means that customers are being proactively notified of possible changes even faster, which leads to better planning along the entire transport chain.
In the event of booking changes, customers are automatically notified. Before goods acceptance, an updated booking confirmation is sent, highlighting adjustments and reasons for replanning. After goods acceptance, customers are provided with the latest routing information. The messages are sent to the email addresses entered during the booking process.
This proactive customer information provides an enhanced level of transparency. Notifications follow a standardised format to ensure clarity and consistency along the shipment journey, highlighted a release.