Etihad Cargo has officially launched SmartTrack, its premium shipment visibility service that enables customers to monitor their cargo in real time.
Unveiled earlier this year at Air Cargo Europe 2025 in Munich, SmartTrack is now available to customers worldwide through the Etihad Cargo website, making Etihad Cargo the first air cargo carrier to bring such advanced smart tracking technology to market, said a release.
SmartTrack provides customers with unprecedented shipment visibility, delivering live location updates and condition monitoring across the supply chain. Using cellular, GPS and Wi-Fi connectivity, the solution offers instant alerts on temperature, humidity, shock, tilt and light events, ensuring greater reliability and proactive risk management.
To further support customers, Etihad Cargo has introduced a dedicated 24/7 SmartTrack Control Centre, providing live case tracking, severity-based alert prioritisation and actionable workflows for real-time intervention, repair and resolution.
Alongside the control centre, Etihad Cargo has launched a new customer dashboard, offering a single, intuitive interface for shipment monitoring. Accessible via secure single sign-on across mobile and web platforms, the dashboard enables users to:
* Track shipments in real time by AWB, origin, destination or product type
* Monitor live sensor data and receive proactive SLA notifications
* Access custody chain insights covering pre- and post-Etihad Cargo handling
* Receive instant alerts on milestone delays, geofence violations and temperature excursions
SmartTrack is the latest milestone in Etihad Cargo’s digital roadmap, which focuses on innovation, operational excellence and exceeding customer expectations. By combining real-time tracking technology, round-the-clock monitoring and customer-first design, Etihad Cargo continues to reinforce its position as a leader in global air freight innovation, the release added.