Air France KLM Martinair Cargo (AFKLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new Customer Relationship Management (CRM) solution. This provides customers with faster, better service by phone and digital channels, integrated into a single platform, and with more tailored support. AFKLMP Cargo aims to deliver the best customer service worldwide by leveraging the latest technology and data combined with employee expertise, emphasised a report.
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